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Car Rental and Emerald Club FAQs

 

Learn the ins and outs of renting a car with National and get more information on exclusive benefits offered for Emerald Club members.

 


Topics

 

General Car Rental Questions

 

Mileage and Authorized Driving Areas

 

Vehicles, Equipment and Protection Products

 

Citations & Tolls

 

Customer Service

 

Emerald Club

 

 

General Car Rental Questions

 

Is there a fee for an additional driver?

 

What do I do if my flight has been delayed?

 

Does National have a grace period for returning a car late?

 

How can I modify or cancel my reservation?

 

How old do you have to be to rent a car?

 

What are the methods of payment?

 

What are the rental requirements?

 

What are the taxes, surcharges and fees that I am paying?

 

What fuel options do you offer?

 

What is a drop charge?

 

What is the driver's license policy when renting a vehicle with National?

 

What is your pet policy?

 

 

Mileage and Authorized Driving Areas

 

Am I allowed to take my rental vehicle out of the country?

 

Is there a fee to return the vehicle to a different location?

 

 

Vehicles, Equipment and Protection Products

 

Does National offer coverage products for purchase with my rental?

 

What type of additional equipment is offered on National rental cars?

 

Can I add snow chains?

 

Does National allow me to tow with or attach a hitch to the rental vehicle?

 

What types of child safety seats do you offer? Are they guaranteed?

 

 

Citations & Tolls

 

How can I pay my toll or violation?

 

Why did I get a citation?

 

Does National offer the ability to use toll lanes?

 

How can I appeal a toll or violation?

 

How can I obtain payment information or a copy of a receipt for my toll charges?

 

How do I sign up to automatically receive toll receipts?

 

 

Customer Service

 

How do I obtain a receipt for my rental?

 

Does National have a lost and found?

 

 

Emerald Club

 

How do I get into my Emerald Club account?

 

Can a spouse or family member use my Emerald Club account/profile?

 

Can I earn Emerald Club rental and free day credits when renting at Enterprise?

 

Can I get my higher status with a competitor matched?

 

Can I transfer my Emerald Club free days to someone?

 

See our Member Services page for additional information regarding our Emerald Club Program.

 

 

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