Home > FAQs
Topics
Mileage and Authorized Driving Areas
Vehicles, Equipment and Protection Products
General Car Rental Questions
Is there a fee for an additional driver?
What do I do if my flight has been delayed?
Does National have a grace period for returning a car late?
How can I modify or cancel my reservation?
How old do you have to be to rent a car?
What are the methods of payment?
What are the rental requirements?
What are the taxes, surcharges and fees that I am paying?
What fuel options do you offer?
What is the driver's license policy when renting a vehicle with National?
Mileage and Authorized Driving Areas
Am I allowed to take my rental vehicle out of the country?
Is there a fee to return the vehicle to a different location?
Vehicles, Equipment and Protection Products
Does National offer coverage products for purchase with my rental?
What type of additional equipment is offered on National rental cars?
Can I add snow chains? Can I be guaranteed a four-wheel drive SUV?
Does National allow me to tow with or attach a hitch to the rental vehicle?
What types of child safety seats do you offer? Are they guaranteed?
What is National Car Rental's safety recall policy?
Citations & Tolls
How can I pay my toll or violation?
Does National offer the ability to use toll lanes?
How can I appeal a toll or violation?
How can I obtain payment information or a copy of a receipt for my toll charges?
How do I sign up to automatically receive toll receipts?
Customer Service
How do I obtain a receipt for my rental?
Does National have a lost and found?
Emerald Club
How do I get into my Emerald Club account?
Can a spouse or family member use my Emerald Club account/profile?
Can I earn Emerald Club rental and free day credits when renting at Enterprise?
Can I get my higher status with a competitor matched?
Can I transfer my Emerald Club free days to someone?
See our Member Services page for additional information regarding our Emerald Club Program.
