Learn the ins and outs of renting a car with National and get more information on exclusive benefits offered for Emerald Club members.
Can I rent a car without a credit card?
Does National have a grace period for returning a car late?
How do I cancel my car rental reservation?
How do I update or change the credit card on my profile?
How old do you have to be to rent a car?
Is there a fee for an additional driver?
What are the requirements for renting a car?
What are the taxes, surcharges and fees that I am paying?
What do I do if my flight has been delayed?
What fuel options do you offer?
What is the driver's license policy when renting a vehicle with National?
What is your pet policy?
Am I allowed to drive my rental car to Canada or Mexico?
Is there a fee to return the vehicle to a different location?
What is a car rental drop charge?
Can I add snow chains to the rental car?
Car rental with car seats
Does National allow me to tow with or attach a hitch to the rental vehicle?
Insurance and Coverage Products
What is Loss Damage Waiver?
What is Personal Accident Insurance (PAI)?
What is Personal Accident and Personal Effects Insurance?
Roadside Assistance Protection
What is Roadside Assistance?
What is Supplemental Liability Insurance?
What type of additional equipment is offered on National rental cars?
Car rental toll charges & payments
Car rental toll info and receipts
Does National offer the ability to use toll lanes?
How can I appeal a toll or violation?
How do I sign up to automatically receive toll receipts?
Why did I get a citation?
Does National have a lost and found?
How do I automatically get receipts emailed to me?
How do I obtain a receipt for my rental?
Can I get my higher status with a competitor matched?
Can I transfer my Emerald Club free days to someone?
Can I use my Emerald Club free day on an Enterprise rental?
Can a spouse or family member use my Emerald Club account/profile?
Earning Emerald Club credits from renting with Enterprise
Emerald Club Terms and Conditions
How can I confirm that rental credits have been added to my Emerald Club profile?
How can I find my Emerald Club number if I do not know it?
How can I update my Corporate Contract on my Emerald Club profile?
How do I add my Emerald Club Member number to an existing reservation?
How do I change my name on my Emerald Club profile?
How do I earn frequent flyer miles or hotel credits on a rental?
How do I earn rental credits?
How do I get into my Emerald Club account?
How does the counter bypass work?
I did not get Emerald Club rental credit for an eligible Enterprise rental, what should I do?
Safety Recall Policy
What is Drop & Go?
What is Emerald Club Aisle Service?
Will I earn frequent flyer miles or hotel points when I rent at Enterprise?
Still have questions?
Find out which number to call or email us for assistance.