Car Rental FAQs > Missing Rental Credit

 

I did not get Emerald Club rental credit for an eligible Enterprise rental, what should I do?

 

Please allow 36 hours for qualifying Enterprise rental activity to post to your Emerald Club profile. If after 36 hours the activity is not appearing, confirm that the rental location is a participating Enterprise location

 

List of Non-Participating Locations

 

UNITED STATES

Alaska: Anchorage International Airport; Arkansas: Northwest Arkansas Regional Airport; California: Arcata/Eureka Airport; Idaho: Fanning Falls Airport, Magic Valley Regional Airport, Boise Municipal Airport; Illinois: Bloomington Normal Airport, Greater Peoria Airport; Indiana: Fort Wayne International Airport; Kansas: Wichita Airport; Michigan: Delta County Airport, Sawyer International Airport; Minnesota: Bemidji Airport; Montana: Billings Airport, Bozeman Airport, Great Falls International Airport, Helena Regional Airport, Glacier International Airport, Missoula International Airport; Nebraska: Lee Bird Field; North Dakota: Mark Andrews International Airport, Minot International Airport; Ohio: Port Columbus International Airport; South Dakota: Joe Foss Field; Utah: Salt Lake International Airport; Virginia: Roanoke Regional Airport; Wisconsin: Outgamie County Airport, Austin Straubel Airport, La Crosse Municipal Airport, Dane County Airport, General Mitchell Field, Central Wisconsin Airport, Rhinelander/Oneida Airport; West Virginia: Yeager County Airport, Greenbrier Valley Airport; Wyoming: Jackson Hole Airport

 

CANADA

Alberta: Lethbridge County Airport; British Colombia: Kamloops Airport, Kelowna International Airport, Nanaimo Airport, North Peace Regional Airport, Prince George Airport, Victoria International Airport; Manitoba: Thompson Municipal Airport; Newfoundland: St. John's Newfoundland International Airport; Ontario: Dryden Regional Airport, Sault Ste. Marie Airport, Thunder Bay International Airport, Windsor International Airport; Saskatoon: Regina International Airport

 

If it has been 36 hours and you rented at a participating Enterprise location, then please clicking here for our Member Services contact information.